On-Call Crisis
Support Worker

Position:                      On-Call Crisis Support Worker
Program:                     Behavioral Health Division
Supervisor:                  Crisis Services Program Supervisor
Schedule:                    Flexible
Hours:                         Flexible
Classification:              Non-Exempt
Stipend:                       Up to $750 per week
Starting Rate:              $44 per hour for services rendered   



This position plays a key role in AFS’s new Alternative to Police Response program that will be delivered in partnership with the Alameda Fire Department. Join AFS in transforming the way Alamedans (City of Alameda) experience help during and after a mental health crisis. People of color strongly encouraged to apply.

Alameda Family Services (AFS) is a progressive, non-profit agency that provides clinically sophisticated, comprehensive mental health and early childhood educational and family support services to individuals and families in the City and County of Alameda. Programs include: Early Head Start, Head Start, Family Support Services, School Based Services, and Behavioral Health Care Services (Counseling and an APA- accredited Narrative Therapy Training Program). One of Alameda Family Services’ core values is fostering wellbeing. This focus on wellbeing provides a philosophical orientation for our work and guides our daily practice. As an agency that is deeply rooted in Alameda, we are constantly striving to achieve the best possible outcomes for our clients, families, and community. We cultivate self-care, professional growth, and a family-like work environment.


The On-Call Crisis Support Worker will provide clinical consultation to the Alameda Fire Department (AFD) team designated as first responders as part of the city’s new pilot program that will offer services to individuals experiencing a mental health crisis as an alternative to police response. AFD will access consultation services when considering a 5150 or 5855 hold. AFD and AFS licensed staff will be certified to write 5150 and 5855 holds by the county of Alameda. Our ideal candidate would have previous experience assessing and supporting individuals having a mental health crisis and know how to work as part of a cross-agency team. The successful candidate would be comfortable working independently in the field, but ready to jump into a team as needed.


Responsibilities include, but are not limited to:

  • Act as on-call support (must be available and in-town for on-call shifts)
  • Complete County of Alameda 5150/5855 certification
  • Provide phone consultation to the AFD first responder team regarding mental health concerns they are addressing in the field
  • Respond in-person if necessary to emergency service calls with the AFD during shift
  • Provide phone or telehealth support to clients as needed (5150/5855 determinations will not made remotely)
  • Complete all assigned clinical documentation in a thorough and timely way


  • LCSW or MFT required
  • Minimum of 1 year relevant experience serving clients experiencing a mental health crisis
  • Must have your own reliable means of transportation and be willing to commute to various settings if needed to support the AFD first responder team
  • Proof of current and valid car insurance with minimum $300,000 bodily injury and property damage combined coverage, or $300,000 Bodily Injury and $100,000 property damage coverage
  • People of color strongly encouraged to apply


  1. Ability to answer the phone at any time during on-call shift
  2. Ability to respond in the field when needed during the on-call shift
  3. On-call shifts are flexible with services available 24/7 to AFD


     1.  A background check and clearance from the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ) background prior to employment is required.
     2. A Health Screening Report completed by a physician and current TB Test Results are required prior to employment


Alameda Family Services offers a very generous benefits program.  Based upon a 40 hour work week you will receive:

  • This position is non-exempt and paid at $44 an hour for services rendered
  • Stipend up to $750 per week for on-call shifts
  • Travel and mileage reimbursement
  • Excellent clinical training program for all new hires and ongoing professional development

Equal Opportunity Employment

Alameda Family Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

If interested, please submit cover letter and resume to: HR@alamedafs.org