Clinical Crisis
Case Manager

Position:                     Clinical Crisis Case Manager
Program:                    Behavioral Health Division
Supervisor:                 Crisis Services Program Supervisor
Schedule:                    Full-time 
Hours:                        40 Hours Weekly
Classification:             Exempt
Starting Rate:              $26-$28 per hour                                        


Alameda Family Services (AFS) is a progressive, non-profit agency that provides clinically sophisticated, comprehensive mental health and early childhood educational and family support services to individuals and families in the City and County of Alameda. Programs include: Early Head Start, Head Start, Family Support Services, School Based Services, and Behavioral Health Care Services (Counseling and an APA- accredited Narrative Therapy Training Program). One of Alameda Family Services’ core values is fostering wellbeing. This focus on wellbeing provides a philosophical orientation for our work and guides our daily practice. As an agency that is deeply rooted in Alameda, we are constantly striving to achieve the best possible outcomes for our clients, families, and community. We cultivate self-care, professional growth, and a family-like work environment.

This position plays a key role in AFS’s new Alternative to Police Response program that will be delivered in partnership with the Alameda Fire Department.


The Clinical Crisis Case Manager (CCCM) manages a caseload of clients referred by the Alameda Fire Department (AFD) and Alameda Police Department in the city of Alameda. Services will be intensive and short-term acting as follow-up to non-violent, mental health emergency services provided by AFD and APD. We need a road warrior; someone who would have no issues driving in and around the respective coverage area, responding to people who have been in recent crisis or to families with a loved one who has just been in crisis. You would peform services at client's homes or wherever is most convenient. Our ideal candidate would have previous experience advocating, supporting, stabilizing, or working with those experiencing a mental health crisis and know how to work as part of a cross-agency team. The successful candidate would be comfortable working independently in the field, but ready to jump into a team as needed. Are you up for the challenge? This work is transforming the way people experiencing a mental health crisis receive support in the City of Alameda.


  • Visiting clients at their home, in the community, or at our office
  • Collaborating with circle of support/collateral contacts at least once a week
  • Daily submission of case notes
  • Complete all clinical documentation in a thorough and timely way
  • Facilitate Team Meetings with client (as appropriate) and client’s team including professional and natural supports
  • Attend client meetings and partnership meetings as directed, as well as all workshops, and trainings
  • Attend and participate in clinical meetings with community resources (such as Psychiatrists, Social Workers, Physicians, Therapists, etc.)
  • Communicating with first responders to accept referrals and to collaborate on care


BSW or MSW, with licensing supervision hours provided Responsibilities include, but are not limited to:

  • Minimum of 1 year relevant experience serving clients experiencing a mental health crisis
  • Must have your own reliable means of transportation and be willing to commute to various settings to meet with circle of support and the identified client (i.e., family homes, Adult Residential Facilities, day programs, schools, hospitals, etc.)
  • Ability to work full-time
  • People of color strongly encouraged to apply


  • Ability to sit for at least 50% of the time and stand for 50%
  • Lifting of books, manuals, and other documents weighing up to 30 pounds may be encountered in performing essential functions


  • A background check and clearance from the Federal Bureau of Investigation (FBI) and Department of Justice (DOJ) background prior to employment is required.
  • A Health Screening Report completed by a physician and current TB Test Results are required prior to employment

Alameda Family Services offers a very generous benefits program for including:

  • This position is non-exempt
  • Salary is commiserate with experience and is competitive
  • Medical/Dental/Group Term Life Coverage
    • $100 monthly stipend provided to employees to assist with cost of dependent coverage
  • 11 paid holidays per year
  • 5 weeks of vacation (accrual calculation .0923 x hours worked
  • 12 days of sick time (.0462 x hours worked)
  • 401k with 3% match
  • Travel and mileage reimbursement
  • Excellent clinical training program for all new hires and ongoing professional development

Equal Opportunity Employment

Alameda Family Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.


Please submit your resume and cover letter for consideration. Resumes without cover letters will not be reviewed.